RETURN / CANCELLATION POLICY

Please note the following items are not returnable.

Everyday consumption good i.e. food items, beverages etc.

Maternity products i.e. maternity underwear, breast pad, belly band etc.

Nursing Items: i.e. Infant bottles and accessories, breast pumps, nappies etc.

Personalized items made to specifications

Swimwear, Bodysuits, Underwear, Lingerie

Jewellery for all piercings

Health & Personal Care Orders

Items with special shipping restrictions

Furniture that was assembled after delivery

Last Updated 29/12/2020

Cancellation Policy

At Spot It only vendors are allowed to cancel orders. If you want to cancel a order please contact the vendor directly. Their contact details are displayed  on their store front. Once a request is opened, you have 3 business days to resolve the issue. After that time, either the vendor or the customer can ask Spot It to help resolve the issue.

The vendor can cancel the order for the following reasons:

  • The payment was not received.
  • A mutual agreement between the vendor and customer  to cancel the order and the vendor has arranged a full refund including shipping costs.
  • If a customer doesn’t receive their item, they’re entitled to a refund unless the vendor can provide tracking information showing that it was delivered.
  • The vendor can choose whether to accept cancellations if a customer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the customer receives the wrong item, you’ll generally need to accept the return.
  • That the order can’t be filled with in the given time frame from the vendor

Cancellations will only be accepted if it follows the above criteria and the Anti-Discrimination Policy.

Last Updated 29/12/2020

What Happens If Spot It Has To Step In?

If the customer let the vendor know about an issue with their purchase and the vendor can’t resolve their problem within 3 business days, the vendor or the customer can ask Spot It to step in and help.

If the vendor can’t resolve the customer’s issue, or disagree with their reasons for requesting a cancellation, you can ask Spot It to help. We’ll review the details and get back to you and the customer with a resolution within 48 hours.

If asked to step in to help, we may ask the customer to return the item to the vendor if any of the following apply:

  • Spot It can’t determine that the item received by the customer matches the listing description.
  • The vendor offer returns on their RMA Policy and the vendors stated return window applies.
  • The vendor already offered to accept a return.

If we’re asked to step in and help and the item is returned used or damaged no refund will be granted. When the vendor do not respond, we may refund the customer and seek reimbursement from you without requiring the customer to ship the item back

Whenever possible, we recommend resolving your customer’s issue directly and not asking Spot It to step in. If we close the case on behalf of the customer, the vendor reputation may be damaged.